Oil Pan

I drive a 2010 Ford Edge.  After changing the oil recently, my mechanic noticed an oil leak under the engine and he suspected it was the rear seal.  I called and setup an appointment at the dealer I bought it from (Granger Motors) to drop off my car.

Monday

• 8am: I drop the Edge.  I’m asked if I’d like to stay and wait while they look at it.  I decline and mention that I was promised a loaner car.  The loaner car keys are found and I’m told that I’ll get a phone call later after they are able to diagnose the leak.  I get in the loaner car.  Gas tank empty light is on.  Stop by the gas station, put $10 in.  I’m off to work.
• 4:15pm: Still no phone call.  I call them.  I’m told they had a backlog from the weekend and weren’t able to look at my car.  They’ll call me tomorrow.

Tuesday

• 11:45am: Voicemail.  The car won’t be done today but they did look at it.  Had to order parts.
• 9:00pm: Had to put more gas in the loaner.

Wednesday

• 9:45am: I receive a phone call.  The technician working on my car is put on the phone. The leak isn’t the rear seal, but it is the oil pan seal.  Oil pans on 2010 Edges are difficult I’m told.  16 hours labor.  Parts might arrive by 2pm.  Possibly the service will be done on Thursday, but more likely Friday.
• 10:20am: Another phone call.  Technician hadn’t dealt with an oil pan before, so they called Ford.  Ford says the engine must be pulled to remove the oil pan.  Labor estimate is now 4 days.  Still waiting on parts.  I tell them to forget it.  I’ll take it to a dealer that knows what they’re doing.
• 10:30am: Appointment made at Dewey Ford.
• 11:30am: Picked Edge up, offered no apology.  Technician notes state that I didn’t want to wait for parts to arrive.  Also, they broke something trying to inspect for leaks.

Thursday

• 7:45am: Dropped car off at Dewey.  Given a free Hertz rental car.  It has a full tank of gas.  I’m off to work.
• 3:45pm: Phone call.  Found leak in the oil pan and timing cover seals.  With my permission, will remove the engine and begin work immediately.  Might get the car done tomorrow, but no promises.  Could be Monday.  I’m happy.
• 9:00pm: Didn’t have to put more gas in the rental.

Friday

• 2:30pm: Car is ready.  Offered to wash it if I give them some time before I pick it up.
• 5:45pm: Dropped off rental, picked up my car.  Impressed that they actually hand washed the wheels, windows, and vacuumed.

After the first dealer, I was beginning to regret buying a Ford vehicle.  I feel much better buying a Ford after my experience at Dewey.

#ford #edge #engine #service
2 months ago, 0 notes, Comments